Objectives

This two day course provides hands on process workshop training.

Topics

• An Effective Process for Mapping Processes
• Getting User Buy-In / Overcoming Resistance to Change
• Using Appropriate Communication Techniques
• Mapping vs. Modelling
• Choosing a Tool
• The Five Key Drivers
• The Six Lenses of Analysis

Audience

• Process Professionals
• Business Analysts
• Systems Analysts
• Change Managers
• Performance Consultants
• Facilitators
• Project/Programme Managers
• Line Managers

Prerequisites

Business Analysis experience.

Duration

Two days.

Public/Private:  This public course can also be run privately.