Objectives

This course provides an introduction to the benefits, challenges, tools and techniques of leading and managing change in your organisation.

Topics

• Context of Change
• Aligning Process Improvement with Business Objectives
• Approaches to Process Improvement
• Framework for Change – 8 Omega
  o Purpose
  o Strategy
  o People
  o Process
  o Systems
• The I in Team
• Cultural Challenges & Behavioural Change
• Styles of Leadership

Audience

• Process Professionals
• Business Analysts
• Systems Analysts
• Change Managers
• Performance Consultants
• Facilitators
• Project/Programme Managers
• Line Managers

Prerequisites

An understanding of the challenges for your own organisation.

Duration

One day.

Public/Private:  This public course can also be run privately.