Objectives

This introductory course is aimed at staff who are, or will be, involved in process improvement projects or workshops.  The hands on exercise uses building bricks to educate everyone in the reasons for change and the practicalities of achieving process improvement. 

Topics

• The Need for Change
• How to minimise the impact of change on your work
• What is a process and how does it affect me?
• The effects of a poor process
• Process improvement in practice
• Practical exercises using building bricks on understanding how a process works and how an improved process helps everyone 

Audience

• Business Managers
• Team Leaders
• Change Managers
• Any staff involved in a change programme or process improvement 

Prerequisites

None

Duration

One day.

Public/Private:  This course is only available to be run privately.