What skills do we need and how do we educate our staff?
- Process improvement is most likely to succeed when the people involved understand and accept the context in which they are working, the reasons for change and their ownership of the processes and procedures affected.
- Too many organisations try to impose change without involving their staff or encouraging them to drive the initiatives themselves. To feel comfortable with change, organisations need to educate their staff in the preferred approach and the desired outcomes for their work (e.g. Successful Customer Outcomes) and train them in the skills and techniques to succeed in understanding, communicating and improving their own processes.
- These skilled employees then become the catalyst and the engine of change, allowing the organisation to move into a continuous improvement phase.
How Alphacourt Can Help:
- User and Leadership Change Education – Alphacourt can help you develop effective, engaging internal seminars to enthuse and explain the rationale for process improvement. Motivated staff will actively sponsor and assist in process optimisation activities.
- Process Mapping and Modelling Skills – We provide key users, analysts and project managers with key skills in modelling and mapping, along with the softer skills in communication and interaction to ensure that the projects function effectively.
- BPM Certification Programme – A comprehensive, highly interactive process management course, this 4 day workshop provides you with tools for success and helps you sharpen your process management skills with hands-on exposure to the latest techniques, frameworks and case studies.
A full list of our Business Consulting Courses is available in our Training and Education Section.
