Where Are We Now?
- Without knowing the true position of the key business processes it is difficult to plot a journey to improve and optimise these processes.
- One of the fundamental mistakes of previous Business Process Re-Engineering (BPR) and Business Transformation Projects (BTP) was to focus only on the ‘blue sky’ solutions without clearly identifying the current issues with the organisation and processes.
- In many Change Programmes, even today, we see insufficient attention being paid to the underlying state of their organisation (encompassing Strategy, Purpose, People, Process and Systems).
- To help you prepare for process optimisation, or to validate where you currently are along with any specific gaps, Alphacourt offers a range of process optimisation assessments and health checks.
How Alphacourt Can Help:
- Process Readiness and Competency Assessment – Using the 8 Omega Framework, we will review your organisation against a set of standardised performance metrics to provide a maturity assessment and gap analysis to enable you to scope, size and plan your Process Optimisation Programme.
- Process Review – Using our accelerated modelling and mapping approach, we can rapidly model one of your key processes to identify gaps, blockages and duplication, and assess the effectiveness of that process against your strategic objectives and the efficiency of the process in delivering value.
- Our Customer Optimisation Strategy will help you drive improvements in the client-facing aspects of your organisation, plus identify the key customer-facing processes that have most impact on the success of your CRM strategy.
